Castle Country RV - Logan

My best friend bought a timber wolf from here. She has had multiple issues the slide cover broke issues with wiring I can go on. When contacting them they give the run around she has been trying since the day of delivery to get things fixed they either don't answer and ignore you. They don't return phone calls and if you do get someone on the phone they give you the run around. They don't stand behind their work or help in any way. We will never recommend anyone to buy from here.

UPDATE BELOW INITIAL REVIEW: My Wolf Pup has broken twice and we've used it once. Picked it up brand new and the slide out didn't work. They fixed it and we took it out once. On our second planned trip the slide out broke again. They refused to even schedule a repair. They said they're too busy to fix it and said they'll have it for months. I can't take it to another RV company, because castle country "fixed" the same issue the first time according to the manufacturers warranty. DO NOT BUY A RV WITH THE LIPPERT SLIDE OUT SYSTEM. TRASH. I've contacted the manufacturer and Castle country SEVERAL times. Constantly getting the runaround. UPDATE: Our Wolf Pup has been fixed. These employees really went out of their way and took care of us. I'm impressed with how they handled this issue once we decided what our options were. At the time they were understaffed and were doing what they could. The customer service IS there and I can attest to that. Thank you Castle Country Crew!

wow! I just read the last review! sorry for your experience they are the worst!! DONT BUY OR TAKE YOUR STUFF THERE!! This is the second time we have had a bad experience with them. Gave them a second chance, waited months for my appointment for warranty work, and the day of my appointment( me there with my motorhome and my car I dropped of early this morning so I would have a ride home) they informed me that my motorhome needed winterized. This could have been a simple phone call or text and we would have had it ready. But also they make an extra 200 or so by springing it on you that day. On the way there I stopped to make sure Propane was full to keep it heated while getting worked on but the person at Castle RV said they will need to keep it for 3 to 4 weeks because they are so backed up. (Just a side note when I was getting my Propane filled the person filling my propane warned me about Castle RV and gave me two examples of problems they had personally with repairs and Castle RV servicing their RV. ) My main issue is they ALWAYS have an excuse for their bad service and in no way have they ever offered to actually make it right. With this experience or my last bad experience they simply are just like sorry we are short staffed. Especially since I bought the very expensive package to get a warranty that now 2 times I have not been able to use because of long wait times or this new experience. I cant even take my motorhome to another dealership in Logan because it has to be done by this one because of the warranty. So beware if you do buy from them do not get the warranty from them too!! Let me be clear on their response. I did not have a problem with their policy. I had a problem with how they informed me of their policy. There WAS NO information giving to me. I simply had to see a note that was on a computer that I had to ask about the day of my appointment. Which then left me with only one option which was to eat the extra 200 or cancel my appointment. Again this company seems to only blame or try to gaslight in order to make it seem like it is the clients issue and not theirs.

Every RV listing I was interested in had a big red button on their website that says "CLICK FOR BEST PRICE". I clicked and provided info for 3 different listings. Then got a run around for over 2 hours via email to finally be told that the website has the best price. ...Wait...What? Total bait and switch to get your info. Waste of my time. I suppose all the 1 star reviews speak for themselves. I Won't be doing business with this business.